Teleperformance flags fragmented returns processes as driver of retail customer churn

• Teleperformance's retail analysis identifies disconnected returns processes as a driver of customer churn, with refund delays undermining customer confidence.
• Bain & Company research shows a 5% increase in customer retention can lift profits by 25% to 95%, depending on industry.
• NRF findings show 76% of consumers are more likely to choose return options offering instant refunds or exchanges.
• Fraud accounts for 9% of returns, according to NRF; blanket restrictions delay legitimate refunds while only partially addressing fraud.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Teleperformance SE published the original content used to generate this news brief on October 19, 2026, and is solely responsible for the information contained therein.