On the afternoon of December 9, according to media reports, on the evening of December 8, a consumer in Shenzhen purchased products including fresh milk, orange juice, and a box of 24 original Member's Mark mochi through the Sam App's “Express Delivery” service. However, in addition to cold chain products, a mouse also appeared in the silver cooler bag that was delivered that night. In the early morning of the next day, when communicating with online customer service, consumers faced the allegation that “there are mice in the product”. The customer service only responded with a stylized response such as “Verification is in progress, please be patient”. Sina Finance has sought evidence from Sam's government regarding the above information. As of press release, there has been no official response.

On the afternoon of December 9, according to media reports, on the evening of December 8, a consumer in Shenzhen purchased products including fresh milk, orange juice, and a box of 24 original Member's Mark mochi through the Sam App's “Express Delivery” service. However, in addition to cold chain products, a mouse also appeared in the silver cooler bag that was delivered that night. In the early morning of the next day, when communicating with online customer service, consumers faced the allegation that “there are mice in the product”. The customer service only responded with a stylized response such as “Verification is in progress, please be patient”. Sina Finance has sought evidence from Sam's government regarding the above information. As of press release, there has been no official response.