HSBC Holdings CEO Ai Qiaozhi said that before he restructured the bank 15 months ago, many senior executives did not take full responsibility for the business under their jurisdiction. After he took over HSBC, he almost cut the size of the operating committee in half and removed co-management positions that he believed would allow supervisors to evade decision-making responsibilities. He mentioned that there is still more work to be done to make HSBC a more streamlined bank. He also continued to drive the bank's transformation, including cutting thousands of jobs, closing multiple businesses, and merging others. In the process of streamlining the business, Ai Qiaozhi is committed to integrating AI into operations. Currently, the bank has provided AI tools for about 170,000 employees. He believes that the use of AI is unavoidable and is the key for employees to maintain competitiveness in the workplace for the next 5 years.

HSBC Holdings CEO Ai Qiaozhi said that before he restructured the bank 15 months ago, many senior executives did not take full responsibility for the business under their jurisdiction. After he took over HSBC, he almost cut the size of the operating committee in half and removed co-management positions that he believed would allow supervisors to evade decision-making responsibilities. He mentioned that there is still more work to be done to make HSBC a more streamlined bank. He also continued to drive the bank's transformation, including cutting thousands of jobs, closing multiple businesses, and merging others. In the process of streamlining the business, Ai Qiaozhi is committed to integrating AI into operations. Currently, the bank has provided AI tools for about 170,000 employees. He believes that the use of AI is unavoidable and is the key for employees to maintain competitiveness in the workplace for the next 5 years.