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EXL Partners With Amazon Web Services To Deploy Agentic AI Within Sonos IT Service Management Workflows

Benzinga·02/23/2026 16:48:54
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EXL (NASDAQ:EXLS), a global data and AI company, today announced a critical transformation initiative with Sonos (NASDAQ:SONO), the world's leading sound experience company, and Amazon Web Services (AWS). This unique collaboration deploys agentic AI within Sonos IT service management (ITSM) workflows, aiming to create a new benchmark for efficiency, operational intelligence and risk mitigation. The initiative brings together Sonos innovative culture, EXL's deep expertise in AI-led solutions and the powerful cloud infrastructure of AWS.

The initiative represents a significant step forward in applying sophisticated AI to real-world enterprise scenarios. By harnessing agentic AI, Sonos is automating and enhancing decision-making processes, streamlining workflows, and delivering a more responsive and intelligent IT support ecosystem.