Klaviyo Partners With Google To Deliver AI-Driven Autonomous Customer Experiences From Product Discovery Through Purchase, Service And Loyalty

Partnership brings together Google's leadership in search and discovery with Klaviyo's B2C CRM to turn customer intent into lasting relationships

Klaviyo (NYSE:KVYO), the autonomous B2C CRM, today announced a strategic partnership with Google to help brands deliver the next generation of autonomous AI-driven customer experiences from product discovery through purchase, service and loyalty.

The partnership brings together Google's leadership in search, advertising, AI, and messaging with Klaviyo's real-time customer data and decisioning, enabling brands to move beyond static campaigns toward experiences that adapt automatically to customer intent and behavior.

Bringing autonomous experiences to life

As customer behavior becomes more dynamic and mobile-first, static campaigns and predefined journeys are no longer enough. The move towards autonomous experiences describes a shift toward systems that can understand live customer context, decide what action to take in the moment, and continuously improve those decisions as customer needs rapidly evolve.