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8x8 partners with Synthflow AI to bring agentic AI to contact centers

PUBT·04/21/2026 10:00:54
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8x8 partners with Synthflow AI to bring agentic AI to contact centers
  • 8x8 entered strategic partnership with Synthflow AI to integrate agentic AI into 8x8 Contact Center for voice, chat, and digital channels.
  • Integration targets higher self-service containment, improved CSAT, reduced operating costs.
  • Synthflow platform supports more than 30 languages, aims to cut implementation time versus legacy conversational AI tools.
  • Partnership roadmap includes potential resale by 8x8 channel partners, distribution to SMBs via 8x8 App Store.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. 8x8 Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 202604210600BIZWIRE_USPR_____20260421_BW904109) on April 21, 2026, and is solely responsible for the information contained therein.