In the early morning of April 26, Baoshida Glasses released investigation instructions on the media report “On April 22, the mother collapsed at 900 degrees when the lens reflex surged to 900 degrees.” According to Baoshida, comprehensive data verification, process traceability, physical inspection, external supervision and professional analysis, the investigation concluded that the left and right lenses were not reversed when the pair was delivered from the factory. After thorough verification of the national after-sales system, store accounts and customer service records: The customer did not report any problems such as wearing discomfort, visual abnormalities, abnormal appearance or parameters to the company through any channel during the 1 year and 8 months of wearing since July 12, 2024, and there were no after-sales inquiries or complaint records. Online reports that “the child is dizzy after wearing it, and the store requires forced adaptation” and that “they only passively discovered that the lenses were not installed when other brand eyewear stores provided services” or “you did the right thing, it was safe” are not factual situations.

In the early morning of April 26, Baoshida Glasses released investigation instructions on the media report “On April 22, the mother collapsed at 900 degrees when the lens reflex surged to 900 degrees.” According to Baoshida, comprehensive data verification, process traceability, physical inspection, external supervision and professional analysis, the investigation concluded that the left and right lenses were not reversed when the pair was delivered from the factory. After thorough verification of the national after-sales system, store accounts and customer service records: The customer did not report any problems such as wearing discomfort, visual abnormalities, abnormal appearance or parameters to the company through any channel during the 1 year and 8 months of wearing since July 12, 2024, and there were no after-sales inquiries or complaint records. Online reports that “the child is dizzy after wearing it, and the store requires forced adaptation” and that “they only passively discovered that the lenses were not installed when other brand eyewear stores provided services” or “you did the right thing, it was safe” are not factual situations.