HBR study sponsored by Appian finds AI value lags without workflow integration

• Appian-backed Harvard Business Review Analytic Services survey found 59% of organizations moving forward with AI have it in production, yet only 16% report a high degree of measurable value.
• Workflow integration remained limited, with 18% reporting AI primarily embedded in workflows, while 34% use standalone AI tools alongside processes.
• Returns skewed toward cost-side metrics, with 64% citing productivity gains, while only 30% reported impact on new revenue streams.
• Legacy technology emerged as a key constraint, with 69% saying legacy systems limit ability to scale AI across enterprise.
• Rules-based controls lagged for agentic AI, with 92% saying guardrails are needed, while 48% report defined rules.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Appian Corporation published the original content used to generate this news brief on April 29, 2026, and is solely responsible for the information contained therein.