WTW survey shows employers plan rapid expansion of AI in health benefits programs

• Willis Towers Watson survey data show employers plan a rapid expansion of AI in health and benefits over the next two years, with 72% expecting to embed AI in benefits programs versus 20% actively operationalizing it now.
• Planned deployments center on benefits communication, analytics, personal support, signaling a shift from pilots toward core operating use.
• Execution readiness remains a constraint, with 71% of benefits teams reporting limited or no access to internal AI skills or resources.
• Risk concerns are a key brake on adoption, led by data privacy and security at 70%, AI errors at 66%, legal compliance and fiduciary exposure at 64%.
• Governance remains nascent, with 1% reporting a fully developed benefits-specific AI roadmap or formal framework, while 56% are developing or exploring one.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Willis Towers Watson plc published the original content used to generate this news brief via GlobeNewswire (Ref. ID: 202605190947PRIMZONEFULLFEED9723032) on May 19, 2026, and is solely responsible for the information contained therein.