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ISG to publish October 2026 report ranking Amazon Connect ecosystem providers

PUBT·06/04/2026 13:01:28
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ISG to publish October 2026 report ranking Amazon Connect ecosystem providers
  • ISG launched a market study on providers helping enterprises modernize contact centers using Amazon Connect, with AI features tied to AWS integrations.
  • Findings will be published in an ISG Provider Lens report, “Amazon Connect Ecosystem,” scheduled for release in October 2026.
  • Research will assess providers across two areas: AWS-native integrations for implementation and migration, intelligent experiences focused on AI automation.
  • ISG surveyed more than 60 ecosystem providers, targeting enterprise buying patterns for cloud contact-center rollouts, analytics, managed optimization.
  • Report aims to guide vendor selection as enterprises shift from legacy contact centers to cloud-native platforms to improve scalability, agent productivity, personalization.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ISG - Information Services Group Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 202606040900BIZWIRE_USPR_____20260604_BW752749) on June 04, 2026, and is solely responsible for the information contained therein.