In recent years, with the rapid development of artificial intelligence technology, the “business process outsourcing” industry in Asia is being severely impacted, particularly in the outsourced labor market in India and the Philippines. “Business process outsourcing” refers to an enterprise handing over non-core business management to a third party, with the aim of reducing costs and then focusing on the development of core business. This industry includes basic tasks such as data entry, document and invoice processing, customer consultation and complaint handling, and document verification. BPO work is highly repetitive, so it can be easily replaced by AI. Some analysts also believe that artificial intelligence technology will not uniformly “create” or “eliminate jobs” around the world, but will redivide the global division of labor. Regions with concentrated technology and capital will gain high-value new jobs, while regions that once relied on low-cost labor, such as traditional outsourcing centers such as India and the Philippines, may face job losses and industrial hollowing out, increasing inequality.

In recent years, with the rapid development of artificial intelligence technology, the “business process outsourcing” industry in Asia is being severely impacted, particularly in the outsourced labor market in India and the Philippines. “Business process outsourcing” refers to an enterprise handing over non-core business management to a third party, with the aim of reducing costs and then focusing on the development of core business. This industry includes basic tasks such as data entry, document and invoice processing, customer consultation and complaint handling, and document verification. BPO work is highly repetitive, so it can be easily replaced by AI. Some analysts also believe that artificial intelligence technology will not uniformly “create” or “eliminate jobs” around the world, but will redivide the global division of labor. Regions with concentrated technology and capital will gain high-value new jobs, while regions that once relied on low-cost labor, such as traditional outsourcing centers such as India and the Philippines, may face job losses and industrial hollowing out, increasing inequality.