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CVS Aetna survey shows provider-payer trust score rises to 6.1 in Q2 2026

PUBT·07/15/2026 12:32:04
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CVS Aetna survey shows provider-payer trust score rises to 6.1 in Q2 2026
  • CVS Health’s Aetna provider survey showed average provider-payer trust rose to 6.1 in Q2 2026 from 5.4 in Q1.
  • 52% of providers said payers deliver on promises; 56% cited clearer coverage information; 44% cited better patient navigation support.
  • Administrative burden remained the top issue; 84% cited patient records management or prior authorization as the biggest driver.
  • More than 30% expected digital tools to save over an hour daily; 80% expected over 30 minutes, implying capacity gains.
  • 68% flagged interoperability as the top technology challenge; 29% prioritized real-time patient data, with 47% expecting over 10 minutes saved per visit.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. CVS Health Corporation published the original content used to generate this news brief via PR Newswire (Ref. ID: 202607150830PR_NEWS_USPR_____NE04700) on July 15, 2026, and is solely responsible for the information contained therein.