Ping An Smart Family Doctor debuted at WAIC, and the “AI+Real People” dual engine establishes a new paradigm of active health management

The Zhitong Finance App learned that the 2026 World Artificial Intelligence Conference (WAIC 2026) will be held in Shanghai from July 17 to 20. The conference was co-hosted by 10 ministries and commissions, including the Ministry of Foreign Affairs, the Development and Reform Commission, and the Ministry of Industry and Information Technology. It brought together 12 national ministries and departments, 8 major national laboratories, and more than 10 international organizations to focus on global AI rules, safety governance, and cross-border collaboration issues. It is the highest standard AI international governance dialogue platform in China.

Zhang Yandong, assistant general manager of Ping An Good Doctor (01833), was invited to attend the conference and delivered a keynote speech on “AI Family Doctor Makes Health Protection within Reach” to deeply dismantle the “AI+ Real People” dual-engine service system of Ping An Smart Family Medicine, the core product of AI medical services. At the same time, Dr. Ping An was successfully selected as the “2026 Medical+AI Innovation Outstanding Partner” with its outstanding contributions in the field of medical AI models and implementation applications, which means that its medical and health AI innovation ability and strength have been recognized by industry authorities.

AI medical aid constructs strict “human-robot collaboration”

In his speech, Zhang Yandong pointed out that Ping An Good Doctor serves the consultation of a large number of users every day and successfully explores a very valuable AI application scenario — AI medical assistance. Through the “human-computer” collaboration model, AI provides initial assessments and intelligent suggestions as an aid, while real doctors have the right to final review, thereby greatly improving the efficiency of medical operations. In the process of each response, a real doctor will review the information, review it, and then push it to the user. Thanks to the deep empowerment of AI medical assistance, taking consultation services as an example, AI helped reduce the cost of a single consultation by 45% year-on-year in the fourth quarter of 2025, truly achieving a double leap in cost reduction and efficiency and service experience.

Safe and Smart Family Medicine: “Machine+Human” AI Product Matrix for Commercial Insurance/Corporate Health Management

According to reports, Ping An Good Doctor relied on the Ping An Medical Broadcom model and upgraded the “Ping An Smart Family Medicine” service this year, establishing a service paradigm of “AI second response+full supervision by a real doctor”. It presents a number of differentiated features, including evaluation and documentation, consultation, “four to” service tandem, and a silky AI to person mechanism. Zhang Yandong pointed out that “the future of medical treatment must evolve from passive medical care to active health management,” so Dr. Ping An has also built the “Smart Family Medicine Enterprise Micro Edition” as one of the important positions for active health management. By aggregating Ping An Group's 90 million monthly active traffic, medical services are seamlessly integrated into users' various high-frequency ecological ports, covering a full cycle of services such as pre-diagnosis health management, in-clinic consultation, and post-diagnosis rehabilitation guidance.

Zhang Yandong also showed Ping An Smart Family Medicine's “1+6” AI Health Manager product matrix: “1” is an AI doctor equipped with Ping An Medical Broadcom's big model; “6” is the six major AI agents, including AI traditional Chinese medicine practitioners, AI chronic disease managers, AI nutritionists, AI interpretation experts, AI critical illness consultants, and AI fitness coaches. This matrix not only covers serious medical scenarios, but also extends to the diverse health needs of citizens throughout the life cycle.

Zhang Yandong said that in the future, Ping An Good Doctor will continue to deepen “medical+AI” innovation and exploration, and work with more ecological partners to continue iterating the AI medical system with “Safe and Smart Family Medicine” as the core to provide more inclusive and high-quality healthcare services to more families and users.