OpenAI is about to launch a new product, which is expected to push the company to take a critical step away from the competitive big model sales circuit. This product, called OpenAI Presence, can connect AI agents with internal enterprise data, rules and regulations, existing software and business processes to help enterprises run AI agents better. The product aims to automate some customer service and sales tasks, such as handling billing disputes, handling insurance claims, and responding to employees' IT operation and maintenance requests. This is OpenAI's latest strategic attempt: it is no longer limited to calling the sales model and penetrating the wider enterprise software market. Although OpenAI Presence is expected to help OpenAI win more corporate orders, it will also allow the startup to compete with some of its model customers. This new service is equipped with multiple functions. Enterprises can test agents for target tasks, including simulation, safety control mechanisms, manual review, and automatic scoring tools driven by AI to verify the output content of the agent. Once the agent is implemented within the enterprise, OpenAI's Codex tool can troubleshoot operational faults and provide optimization solutions. OpenAI Presence is also equipped with AI voice and conversation capabilities to help enterprise customers automate their inventory and potential customer interaction processes.

OpenAI is about to launch a new product, which is expected to push the company to take a critical step away from the competitive big model sales circuit. This product, called OpenAI Presence, can connect AI agents with internal enterprise data, rules and regulations, existing software and business processes to help enterprises run AI agents better. The product aims to automate some customer service and sales tasks, such as handling billing disputes, handling insurance claims, and responding to employees' IT operation and maintenance requests. This is OpenAI's latest strategic attempt: it is no longer limited to calling the sales model and penetrating the wider enterprise software market. Although OpenAI Presence is expected to help OpenAI win more corporate orders, it will also allow the startup to compete with some of its model customers. This new service is equipped with multiple functions. Enterprises can test agents for target tasks, including simulation, safety control mechanisms, manual review, and automatic scoring tools driven by AI to verify the output content of the agent. Once the agent is implemented within the enterprise, OpenAI's Codex tool can troubleshoot operational faults and provide optimization solutions. OpenAI Presence is also equipped with AI voice and conversation capabilities to help enterprise customers automate their inventory and potential customer interaction processes.