On July 23, Emirates issued a letter of apology: Emirates flight EK302, originally scheduled to fly from Dubai to Shanghai on July 22, is about to land in Hangzhou due to bad weather conditions. Subsequently, the flight was further delayed for an extended period of time due to technical malfunctions. All passengers have disembarked, and we have arranged meals, hotel accommodations, and shuttle services back to Shanghai according to the passengers' wishes. Emirates apologizes for any inconvenience this may have caused. We understand passenger dissatisfaction with how this incident was handled, and our customer affairs team will contact affected passengers to deal with it. According to a report by the Xiaoxiang Morning News, several passengers reported that on July 22, they flew from Dubai to Shanghai Pudong on Emirates flight EK302 and then landed at Hangzhou Xiaoshan International Airport at around 9:00 p.m. More than 300 passengers were trapped in the cabin for 12 hours. During this period, air conditioning failed, and some people fainted due to high temperatures.

On July 23, Emirates issued a letter of apology: Emirates flight EK302, originally scheduled to fly from Dubai to Shanghai on July 22, is about to land in Hangzhou due to bad weather conditions. Subsequently, the flight was further delayed for an extended period of time due to technical malfunctions. All passengers have disembarked, and we have arranged meals, hotel accommodations, and shuttle services back to Shanghai according to the passengers' wishes. Emirates apologizes for any inconvenience this may have caused. We understand passenger dissatisfaction with how this incident was handled, and our customer affairs team will contact affected passengers to deal with it. According to a report by the Xiaoxiang Morning News, several passengers reported that on July 22, they flew from Dubai to Shanghai Pudong on Emirates flight EK302 and then landed at Hangzhou Xiaoshan International Airport at around 9:00 p.m. More than 300 passengers were trapped in the cabin for 12 hours. During this period, air conditioning failed, and some people fainted due to high temperatures.