The reporter learned that as the China Securities Association disclosed the brokerage complaint handling work for the second quarter of 2026, the overall situation of brokerage complaints in the first half of this year was revealed: first, brokerage business was the area with a high incidence of complaints in the entire industry, accounting for 92.4% of complaints in the second quarter; second, commission adjustments and tax issues always ranked first in the first quarter, 1,703 in the second quarter, focusing on issues such as untimely commission adjustments, opaque fee standards, and rate calculation disputes; third, trading system and software complaints were the fastest growing complaint category, directly reflecting the downturn in the trading volume of the market, The carrying capacity and stability of industry trading systems, market systems, and mobile apps are facing major tests. Overall, the handling of complaints in the securities industry is running smoothly. The complaint settlement rate and settlement rate have always remained at a high level, but due to increased activity in market transactions, the total number of complaints is growing rapidly. At the same time, traditional service pain points are intertwined with new issues such as trading systems and product adaptability.

The reporter learned that as the China Securities Association disclosed the brokerage complaint handling work for the second quarter of 2026, the overall situation of brokerage complaints in the first half of this year was revealed: first, brokerage business was the area with a high incidence of complaints in the entire industry, accounting for 92.4% of complaints in the second quarter; second, commission adjustments and tax issues always ranked first in the first quarter, 1,703 in the second quarter, focusing on issues such as untimely commission adjustments, opaque fee standards, and rate calculation disputes; third, trading system and software complaints were the fastest growing complaint category, directly reflecting the downturn in the trading volume of the market, The carrying capacity and stability of industry trading systems, market systems, and mobile apps are facing major tests. Overall, the handling of complaints in the securities industry is running smoothly. The complaint settlement rate and settlement rate have always remained at a high level, but due to increased activity in market transactions, the total number of complaints is growing rapidly. At the same time, traditional service pain points are intertwined with new issues such as trading systems and product adaptability.