Progress survey finds professional services firms lose median USD 60,000 a year to client coordination inefficiencies

• Progress survey found professional services firms lose a median USD 60,000 a year to nonbillable client coordination.
• Study of 355 firms showed nearly 20 hours a week spent chasing documents, signatures, clarifications, follow-ups, task tracking.
• At an average USD 65 hourly billing rate, fragmented workflows translated into roughly USD 60,000 in annual opportunity cost.
• Nearly 70% reported at least 10% of quarterly engagements delayed by missing information or workflow-related issues.
• Client experience ranked the top priority for nearly 60%, supporting demand for structured, secure, AI-enabled collaboration platforms.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Progress Software Corporation published the original content used to generate this news brief via GlobeNewswire (Ref. ID: 202607300900PRIMZONEFULLFEED9800905) on July 30, 2026, and is solely responsible for the information contained therein.