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8x8 says Q1 FY27 usage-based revenue rises 63% as AI adoption jumps 121%

PUBT·08/04/2026 20:16:20
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8x8 says Q1 FY27 usage-based revenue rises 63% as AI adoption jumps 121%
  • 8x8 posted Q1 FY27 momentum metrics showing usage-based revenue up 63% year over year, spanning CPaaS, AI, digital channels, telecom.
  • AI-solution customer adoption rose 121% year over year, up 68% sequentially, covering AI Studio and Intelligent Customer Assistant.
  • Intelligent Customer Assistant interactions increased more than 88% year over year; Voice AI interactions climbed more than 106%.
  • Engage customer count expanded more than 247% year over year, up 33% quarter over quarter, signaling faster uptake among frontline use cases.
  • Communication API interactions grew 24% year over year, up over 18% sequentially; messaging rose more than 112% year over year, voice more than 151%.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. 8x8 Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20260804043882) on August 04, 2026, and is solely responsible for the information contained therein.