On August 11, Xiaocaiyuan issued an information note on how customers at Xiaocaiyuan Wangfujing store in Yuelu, Changsha feed their pet dogs on a meal plate. Recently, some media reported on the company's situation of customers using tableware to feed their pets. After the incident occurred, the company attached great importance to it and immediately set up a working group to investigate and deal with it, and it has now been handled properly. After the incident occurred, the service personnel on duty immediately reported to the store manager in accordance with the food safety level incident. The store manager and regional manager reported to the relevant departments of the company according to the food safety plan. The company immediately initiated the food safety related plan, and after reporting to the market supervision department, instructed the store to seal and destroy all tableware as soon as possible. All customers who ate at the Wangfujing store in Yuelu, Changsha during the relevant time period on August 10 will be refunded the cost of the meal and 10 times the meal fee will be reimbursed. For other specific compensation measures, the company will contact customers who ate during the relevant time of the day one by one to achieve customer satisfaction.

On August 11, Xiaocaiyuan issued an information note on how customers at Xiaocaiyuan Wangfujing store in Yuelu, Changsha feed their pet dogs on a meal plate. Recently, some media reported on the company's situation of customers using tableware to feed their pets. After the incident occurred, the company attached great importance to it and immediately set up a working group to investigate and deal with it, and it has now been handled properly. After the incident occurred, the service personnel on duty immediately reported to the store manager in accordance with the food safety level incident. The store manager and regional manager reported to the relevant departments of the company according to the food safety plan. The company immediately initiated the food safety related plan, and after reporting to the market supervision department, instructed the store to seal and destroy all tableware as soon as possible. All customers who ate at the Wangfujing store in Yuelu, Changsha during the relevant time period on August 10 will be refunded the cost of the meal and 10 times the meal fee will be reimbursed. For other specific compensation measures, the company will contact customers who ate during the relevant time of the day one by one to achieve customer satisfaction.