On August 12, a netizen posted a video reporting that at a Liu Wenxiang spicy hot pot store near Shaheding subway station in Tianhe District of Guangzhou, the clerk directly grabbed ingredients with his bare hands when making takeout orders. The video shows a store clerk holding a food bucket and takeout order in one hand and directly grabbing the ingredients to make takeout in the other hand, without wearing a work hat or gloves throughout the process. On August 13, the reporter tried to get in touch with the publisher of the video, but at the time of press release, the other party had not responded. On the same day, the reporter inquired and telephoned Liu Wenxiang's Spicy Hot Shaheding store. After verification by the store manager, the store in the video was indeed theirs. The store manager said that according to regulations, all employees must wear work hats and wear gloves when picking up food. The store manager said that the clerk in the video is a recent new employee at the store, and probably forgot to wear gloves after getting busy due to the large number of orders. “According to regulations, he must wear gloves. When we are busy, he may forget to wear them.” At the same time, the store manager said that the store had previously decided to dismiss the employee, and that training for employees will be strengthened in the future to prevent such incidents from happening. Afterwards, the store manager told the reporter that the company had paid attention to the relevant situation and requested the store to complete the rectification within 24 hours. “The company has already said that it will be rectified within 24 hours and the business will be closed for 24 hours.”

On August 12, a netizen posted a video reporting that at a Liu Wenxiang spicy hot pot store near Shaheding subway station in Tianhe District of Guangzhou, the clerk directly grabbed ingredients with his bare hands when making takeout orders. The video shows a store clerk holding a food bucket and takeout order in one hand and directly grabbing the ingredients to make takeout in the other hand, without wearing a work hat or gloves throughout the process. On August 13, the reporter tried to get in touch with the publisher of the video, but at the time of press release, the other party had not responded. On the same day, the reporter inquired and telephoned Liu Wenxiang's Spicy Hot Shaheding store. After verification by the store manager, the store in the video was indeed theirs. The store manager said that according to regulations, all employees must wear work hats and wear gloves when picking up food. The store manager said that the clerk in the video is a recent new employee at the store, and probably forgot to wear gloves after getting busy due to the large number of orders. “According to regulations, he must wear gloves. When we are busy, he may forget to wear them.” At the same time, the store manager said that the store had previously decided to dismiss the employee, and that training for employees will be strengthened in the future to prevent such incidents from happening. Afterwards, the store manager told the reporter that the company had paid attention to the relevant situation and requested the store to complete the rectification within 24 hours. “The company has already said that it will be rectified within 24 hours and the business will be closed for 24 hours.”