Lincoln Financial, IBI report finds call center mental health benefits underused despite broad access

• Lincoln National published an employer-focused analysis on workforce mental health, using national data plus a U.S. call-center survey of 1,500 workers.
• Report flagged uneven strain: 70% of women rated mental health good/excellent versus 83% of men; 34% of women comfortable discussing it at work.
• Trust gap with managers remained material: 28% felt uncomfortable or uncertain raising mental health with supervisors.
• Benefits underused despite broad access: over 75% reported access to mental health benefits, yet fewer than half used them.
• Key barriers cited were perceived lack of need at 59%, time constraints at 26%, stigma at 15%; only 44% rated outreach effective.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Lincoln National Corporation published the original content used to generate this news brief via Business Wire (Ref. ID: 202608180900BIZWIRE_USPR_____20260818_BW474257) on August 18, 2026, and is solely responsible for the information contained therein.