The General Administration of Market Regulation recently approved the publication of the national standard “Basic Requirements for Socially Accompanied Medical Treatment Services”. The standard establishes a service framework covering service providers, service supplies, service platforms, service personnel, service content, service processes, and service evaluation and improvement in response to current problems such as vague boundaries and uneven service quality. Clarify the overall requirements of service providers. The standard focuses on making systematic regulations for service providers in terms of human resources management, information management, safety management, contract and fee management, etc., and puts forward requirements such as service personnel training, service supplies, protection of sensitive information for service clients, risk assessment and emergency plans. Delineate the boundaries of escorted medical services. Based on laws and regulations such as the “Consumer Rights Protection Law of the People's Republic of China”, the standard suggests that accompanying medical service personnel can provide services such as diagnosis and treatment guidance, alternative queuing, receiving medicines, and accompanying communication, but cannot provide services involving interpretation of examination results, provision of medical advice, and selection or agreement on treatment plans on your behalf. Standardize the process of accompanying medical treatment services. The service process is divided into three stages of service information provision, entrustment and acceptance, and service delivery, and requirements are put forward for key points such as information disclosure, needs assessment, contract conclusion, and service execution and completion. At the same time, it is required to establish a service evaluation and complaint management mechanism to continuously improve service quality.

The General Administration of Market Regulation recently approved the publication of the national standard “Basic Requirements for Socially Accompanied Medical Treatment Services”. The standard establishes a service framework covering service providers, service supplies, service platforms, service personnel, service content, service processes, and service evaluation and improvement in response to current problems such as vague boundaries and uneven service quality. Clarify the overall requirements of service providers. The standard focuses on making systematic regulations for service providers in terms of human resources management, information management, safety management, contract and fee management, etc., and puts forward requirements such as service personnel training, service supplies, protection of sensitive information for service clients, risk assessment and emergency plans. Delineate the boundaries of escorted medical services. Based on laws and regulations such as the “Consumer Rights Protection Law of the People's Republic of China”, the standard suggests that accompanying medical service personnel can provide services such as diagnosis and treatment guidance, alternative queuing, receiving medicines, and accompanying communication, but cannot provide services involving interpretation of examination results, provision of medical advice, and selection or agreement on treatment plans on your behalf. Standardize the process of accompanying medical treatment services. The service process is divided into three stages of service information provision, entrustment and acceptance, and service delivery, and requirements are put forward for key points such as information disclosure, needs assessment, contract conclusion, and service execution and completion. At the same time, it is required to establish a service evaluation and complaint management mechanism to continuously improve service quality.