ISG says Brazilian firms automate digital workplace operations to boost productivity, cut costs

• ISG flagged a shift in Brazil toward automated digital workplace operations as companies seek productivity gains and more predictable technology costs.
• The 2026 Future of Work Services report projected Brazil’s digital workforce at 32.5 million professionals, equal to 31% of employed people.
• Enterprises are deploying hyperautomation, agentic AI, self-healing support to prevent incidents; autonomous systems can cut human interaction in complex cases by 50%.
• Consumption-based, as-a-service workplace models are gaining share to scale infrastructure quickly, improve cost visibility amid economic uncertainty.
• Security and sustainability requirements are rising; buyers are shifting from SLAs to experience-level agreements tied to AI performance and security credentials.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ISG - Information Services Group Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 202609100800BIZWIRE_USPR_____20260910_BW168912) on September 10, 2026, and is solely responsible for the information contained therein.