Dave & Buster's arcades aren’t attracting as many gamers.
Management hopes new games will lure back diners.
Shares of Dave & Buster's Entertainment (NASDAQ: PLAY) plunged on Tuesday after the restaurant and arcade chain reported an unexpected loss in its most recent quarter.
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Dave & Buster's revenue declined by 2.4% year over year to $544 million in its fiscal 2026 second quarter, which ended on Aug. 4.
The restaurant operator opened six U.S. stores during the quarter, bringing its total count to 250. Yet comparable-store sales, which measure revenue at locations open for at least 18 months, fell 2.9%.
"We are predominantly an occasion-based business with high awareness, but we have not consistently been the obvious answer when a guest is planning one of those occasions, and our value and execution have not been dependable enough," CEO Darin Harper said during a conference call with analysts.
All told, Dave & Buster's swung to an adjusted net loss of $9.5 million, or $0.27 per share, compared to net income of $14.2 million, or $0.40 per share, in the year-ago quarter. Wall Street had expected a profit of $0.18 per share.
Dave & Buster's is investing in new games and other upgrades to drive traffic to its restaurants. It plans to remodel two more stores in the second half of 2026. "The same-store sales of our remodels continue to outperform the system," Harper said.
In addition to remodels, Harper is prioritizing cost cuts to bolster Dave & Buster's profit margins and free cash flow generation.
"We have a clear map: capture existing demand, deliver relevant entertainment, make value clear, and execute consistently in every store," Harper said. "Our focus is converting these leading indicators into durable traffic, stronger guest frequency, and improved profitability, which will generate significant shareholder value in the near term."
Joe Tenebruso has no position in any of the stocks mentioned. The Motley Fool has no position in any of the stocks mentioned. The Motley Fool has a disclosure policy.