Fidelity National Financial report finds borrowers ready to switch lenders for digital closings

• Fidelity National Financial released the 2026 ServiceLink Loan Officer Report, flagging a gap between borrower expectations and lender perceptions.
• Borrowers signaled demand for faster, more digital mortgages; 82% would favor a lender offering virtual closing.
• Digital convenience emerged as a retention lever; 87% would switch lenders for self-scheduling appraisals or closings via smartphone or tablet.
• Loan officers cited weak borrower interest as a constraint on digital closings; 45% pointed to low comfort with the process.
• Fee understanding diverged; 53% of borrowers claimed full grasp of application fees versus 39% of loan officers.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Fidelity National Financial Inc. published the original content used to generate this news brief via PR Newswire (Ref. ID: 202609230803PR_NEWS_USPR_____NE48648) on September 23, 2026, and is solely responsible for the information contained therein.