AppDirect acquires CCI Network Services to expand UCaaS, customer experience offerings

• AppDirect acquired CCI Network Services to add managed UCaaS services and customer experience technology into its subscription commerce ecosystem.
• The deal creates a UCaaS and CX center of excellence, expanding operational support for advisors managing complex communications deployments.
• CCI’s AI Receptionist, embedded in CCI Cloud PBX, adds call routing, appointment scheduling, transcripts, summaries, and disposition metrics.
• CCI is expected to continue operating under its existing brand while integrating into AppDirect’s back-office platform.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Appdirect Inc. published the original content used to generate this news brief on September 25, 2026, and is solely responsible for the information contained therein.