Recently, some netizens reported, “After purchasing a Changan Airlines ticket, I found the wrong date of purchase, and 75% of the fee was deducted from the refund within 3 minutes.” Afterwards, the airline issued an article in response stating that the traveler's request for a free refund on the wrong date was not within the scope of application of the airline's free remedy policy for mistaken purchases. On September 28, Changan Airlines said, “The company quickly resolved passenger claims on the night of September 24, and has now fully reduced the refund fee.”

Recently, some netizens reported, “After purchasing a Changan Airlines ticket, I found the wrong date of purchase, and 75% of the fee was deducted from the refund within 3 minutes.” Afterwards, the airline issued an article in response stating that the traveler's request for a free refund on the wrong date was not within the scope of application of the airline's free remedy policy for mistaken purchases. On September 28, Changan Airlines said, “The company quickly resolved passenger claims on the night of September 24, and has now fully reduced the refund fee.”