-+ 0.00%
-+ 0.00%
-+ 0.00%

NICE partners with CCT Solutions to deploy AOK PLUS unified CX AI platform in EU sovereign cloud

PUBT·10/07/2026 11:02:26
Listen to the news
NICE partners with CCT Solutions to deploy AOK PLUS unified CX AI platform in EU sovereign cloud
  • NICE expanded its collaboration with German health insurer AOK PLUS by integrating Cognigy AI agents with the CXone platform.
  • Deployment targets more than 5 million annual member interactions, linking AI self-service with 2,400 employees across 120 skills.
  • Rollout was delivered with Platinum partner CCT Solutions, including migration of more than 1,400 telephone numbers with zero downtime.
  • AOK PLUS is running CXone in NICE’s EU Sovereign Cloud to meet German and European healthcare security and data-sovereignty requirements.
  • Service performance includes a call acceptance rate above 95% following the go-live.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. NICE Limited published the original content used to generate this news brief via EDGAR, the Electronic Data Gathering, Analysis, and Retrieval system operated by the U.S. Securities and Exchange Commission (Ref. ID: 0001178913-26-004729), on October 07, 2026, and is solely responsible for the information contained therein.