ServiceNow (NOW) Unveils AI Passport For Enterprise Agent Governance

• ServiceNow (NYSE:NOW) announced a next generation, employee centric AI harness for building specialized workplace agents without code.
• The firm introduced EmployeeWorks and ToolSmith, two tools that let staff configure custom AI agents inside existing ServiceNow workflows.
• ServiceNow also launched AI Passport, a governance layer that manages authorization and runtime controls for enterprise AI agents.
• The new AI Passport and employee agent builders only tell part of how ServiceNow is reshaping enterprise AI governance and use. We have also flagged 3 other big wins for ServiceNow.

These launches point to a broader shift in how AI infrastructure is being built and monetized across large enterprises, which puts a fresh spotlight on 94 AI infrastructure stocks.

ServiceNow runs cloud software that helps large organizations automate workflows across HR, IT, and other internal processes, so the new employee centric AI tools plug directly into areas where staff already request support and complete routine tasks. As one of the larger US software providers by scale, the group is using that existing footprint to embed more AI governance directly into day to day operations.

Does the team leading ServiceNow have what it takes? See our full breakdown of the management team's track record and compensation.

ServiceNow ties AI Passport directly to its AI ACV and security catalysts

For investors watching ServiceNow, AI Passport goes straight to two pillars of the current Narrative. It reinforces the push to scale AI Annual Contract Value by giving large customers a way to keep multi agent workflows governed, audited, and cryptographically controlled, which speaks to the goal of AI ACV reaching a larger share of total contract value. At the same time, it leans into the security and risk workflow catalyst tied to Armis and Veza by turning rogue or misconfigured agents into just another governed asset that can be found, flagged, and shut down, which matters for concerns around AI platform security flaws and customer trust.

See how these catalysts shape ServiceNow's path to a $150 fair value.

From here, one concrete data point to watch is how management quantifies AI ACV on upcoming earnings calls, particularly whether AI related contract value moves meaningfully higher from the US$1b level disclosed for Q2 2026 as AI Passport, shadow AI detection, and AI Cost Management reach general availability in Q4 2026.

Add ServiceNow to your Watchlist and get alerts as these catalysts play out.

This article by Simply Wall St is general in nature. We provide commentary based on historical data and analyst forecasts only using an unbiased methodology and our articles are not intended to be financial advice. It does not constitute a recommendation to buy or sell any stock, and does not take account of your objectives, or your financial situation. We aim to bring you long-term focused analysis driven by fundamental data. Note that our analysis may not factor in the latest price-sensitive company announcements or qualitative material. Simply Wall St has no position in any stocks mentioned.

Have feedback on this article? Concerned about the content? Get in touch with us directly. Alternatively, email editorial-team@simplywallst.com