Citigroup and Bank of America became the latest group of US banks to restrict AI agents from accessing customer accounts. Major banks expressed concerns to regulators: AI agents may transfer idle funds in order to obtain higher profits, causing loss of deposits. Citi said the bank does not allow “third-party AI agents or assistants to log in to customer accounts or directly initiate transactions within our digital banking platform,” adding that the move is aimed at protecting customer accounts and information security.

Citigroup and Bank of America became the latest group of US banks to restrict AI agents from accessing customer accounts. Major banks expressed concerns to regulators: AI agents may transfer idle funds in order to obtain higher profits, causing loss of deposits. Citi said the bank does not allow “third-party AI agents or assistants to log in to customer accounts or directly initiate transactions within our digital banking platform,” adding that the move is aimed at protecting customer accounts and information security.