The original intention of the review is to let the good store be seen and the service improved, rather than being bothered by emotion or malice. On the platform, merchants and consumers are supposed to be equal. Consumers have the right to evaluate, and merchants should also have effective channels for complaints. The platform should further step up its audit efforts, and relevant parties should also promptly follow up and rectify the chaos, establish supervision and punishment mechanisms, and return the evaluation system to its original nature.

The original intention of the review is to let the good store be seen and the service improved, rather than being bothered by emotion or malice. On the platform, merchants and consumers are supposed to be equal. Consumers have the right to evaluate, and merchants should also have effective channels for complaints. The platform should further step up its audit efforts, and relevant parties should also promptly follow up and rectify the chaos, establish supervision and punishment mechanisms, and return the evaluation system to its original nature.