Conduent sees customer communications shifting decisively to digital over next three to five years

• Conduent expects customer communications to shift decisively toward digital over the next three to five years, including in financial services and healthcare.
• Rising postage costs are accelerating digital adoption; postage accounts for two-thirds of the cost of a mailed package.
• Essential or regulated documents will still require print delivery, increasing demand for more granular customer communication preferences.
• Proposed SEC updates would allow financial firms to adopt a digital-first approach; healthcare is also moving toward digital communications.
• Presorting and USPS discounts can reduce mailing costs, while more efficient templates can shorten production cycles.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Conduent Inc. published the original content used to generate this news brief on October 29, 2026, and is solely responsible for the information contained therein.