ServiceNow Launches AI Workforce Tools For Government, Including EmployeeWorks And Autonomous Workforce

New ServiceNow EmployeeWorks creates a conversational AI front door for an agency workforce and its mission

ServiceNow Autonomous Workforce executes work with required scope, authority, and governance, now available in GCC & NSC environments

ServiceNow Government Forum — At its annual Government Forum today, ServiceNow announced powerful new solutions to deliver mission-critical outcomes for the public sector through trusted AI. Coming just two months after the Moveworks acquisition close, the new ServiceNow EmployeeWorks combines Moveworks' conversational AI and enterprise-grade search with ServiceNow Employee Center to create an AI front door for an agency workforce and its mission. ServiceNow also introduced Autonomous Workforce, AI specialists that can execute jobs with the scope, authority, and governance required in Government Community Cloud (GCC) and National Security Cloud (NSC) environments. These innovations position ServiceNow as the AI control tower for government reinvention — giving agencies the visibility and control to turn AI investment into mission outcomes.

Public sector organizations manage services across incompatible systems while navigating a generational workforce shift and rising constituent expectations. As experienced employees retire and new talent enters government, agencies must preserve institutional knowledge and deliver intuitive, consumer-grade digital experiences. Disjointed portals and siloed systems can slow personnel actions, procurement, and crisis response. Unlike point AI tools that require agencies to stitch together models, data, and compliance layers, the ServiceNow AI Platform connects AI directly to workflows, enhances portals with natural conversational interfaces, and orchestrates action across systems, clouds, and agencies while enabling the governance and human oversight the public sector requires.